A high-availability, multi-tenant product and process information system for 30,000 service staff of a DAX-listed telecoms group — with daily peaks of up to 10,000 concurrently logged-in users, maintained by 120 editors and run on 98 virtual nodes across two data centres.
In a telecoms group’s customer service, every piece of information must be correct, up to date and product- or tariff-specific. 30,000 staff advise, sell and support in parallel — across locations, brands and channels, with thousands of possible product and tariff combinations.
Without a central, reliable system, knowledge, sales processes and tariffs drift apart between teams. Mistakes in advising cost trust and money — and manually maintained content does not scale to nine parallel tenants and daily peaks of 10,000 concurrent users.
A central product and process information system with integrated internal shop bundles tariffs, products, sales guides and service knowledge in one place. 120 editors maintain content via a dedicated editorial system; nine physically separated tenants keep content cleanly separated per brand and area.
The system carries daily peaks of up to 10,000 concurrent users — distributed across 98 virtual nodes, 140 databases as well as six Solr and six Elastic nodes each in two geo-redundant data centres. Six external services are integrated via an SOA middleware.
Built since 2010 and continuously evolved — since 2026 we are on board as technical consultants on behalf of the main service provider. We are not responsible for hosting or operations, but contribute technical depth in architecture, evolution and modernization of grown areas.
Nine tenants physically separated — jointly maintained. 120 editors work in parallel in the editorial system with workflow, versioning and approvals; content goes live tenant-scoped.
Six Solr and six Elastic nodes keep knowledge, tariffs and processes findable in seconds — across tenant, product and process boundaries, with context-sensitive hits for advising on the phone and in chat.
98 virtual nodes, 140 databases and two geo-redundant data centres carry daily peaks of 10,000 concurrent users — with failover and scaling without service interruption.
Six external systems — master data, tariffs, order systems — are connected via an SOA middleware. It orchestrates data flow, caching and fallbacks and decouples the knowledge system from the availability of individual backend services.
What started in 2010 as a central knowledge and shop system is today a production-critical backbone for 30,000 service staff. Content reaches advisors' screens in seconds via the editorial system, tariff and process changes take effect across the board — reliably and in nine tenants in parallel.
We joined in 2026 as technical consultants on behalf of the main service provider. Hosting and operations are owned by other partners; our contribution lies in architecture, continuous evolution and targeted modernization of grown areas. A platform whose value does not show in a launch but in years of technically robust substance.
10,000
concurrently logged-in service staff at peak
9
tenants physically separated, jointly maintained
since 2010
continuously evolved — by us as technical consultants since 2026
Step 1 of 3
June 2026
No appointments available this month. Please try a different month.